Frequently Asked Questions
Do you have questions about a recent order, product, shipping or something else we haven't thought of yet? Here you can find some helpful answers to frequently asked questions (FAQ).
How long will it take for my order to ship?
Typically all orders will ship within 24hrs but if you have a question about a specific product as some are sourced you can call 800.844.0962 or Text (201) 588-5021.
I did not receive an order confirmation email.
Please text 2015885021 with name and address for a invoice request.
Where do you ship from?
Most items ship from NJ. NC or CA ( three warehouse locations ) Some can ship third party and that will be dependent on the product.
Are all items New?
Some items can be New, Used, Open box and Refurbished please see product.
How do I cancel my order?
All cancelations can occur via email ( admin@usaofficemachines.com ) toll free # or text 2015885021.
There is no guarantee an order will be canceled after an order has been placed as in most cases an order will ship within hours.
There is no guarantee an order will be canceled after an order has been placed as in most cases an order will ship within hours.
Do you ship to Canada?
Yes we ship to all provinces
Do you ship Internationally?
Yes we can ship to any country but first email, call or text for a quote
What is your return policy?
Most items can be returned within 30days. Please see return policy for instructions
How do I get customer service?
In this day in age in technology we remained committed to LIVE AGENTS! You will get a live agent on the phone normally within minutes. We also provide live customer service via text and reply to all emails within 24hrs.