Thank you for trusting USA Office
Machines to provide you with the office machines and office supplies that keep
your workspace running smoothly.
We want you to be confident that our
customer service professionals will dedicate as much time as you need to help
you purchase the right office machine or office supply solution for your needs.
But we understand that sometimes a return is necessary, and when it is, we are
there to help you through the return process.
review our return policy and call us with any questions.
Not all Manufacturers' return policies are the
same. Some will allow for a 30 day return, some don't. Ask us about the
manufacturers’ return policy before your purchase for the most seemly return.
Returns are subject to a 20% restocking fee. If
you order a product that is shipped "free freight" we credit for the
original price, minus restocking as well as the original shipping charge we
paid to ship the order to you. Free Freight is only free if you keep the
product. If we ship the wrong product, there is no restocking fee or return
If your product arrives defective, and this is
verified by us or the manufacturer, you will not be charged restocking. Again,
please note, not all manufacturers adhere to the same policies and some will
not allow the return of a defective product, they require the unit to be
Requests for Returns must be made within 14 days
from date of order.
All returns MUST have the Return Authorization
Number clearly marked on the return label (not the box). Returns received with
no RA# cannot be accepted, and will be returned to you. You must request an RA# prior to returning a product.
All Returns must be returned in original box
with all original contents including packing material. Please include your
order # as well as the reason for return.
Requests for returns should be sent to: firstname.lastname@example.org. We
will make our best effort to get back to you within 2-4 hours during the hours
of 9:00 AM to 5:00 PM EST.
If your order arrives with apparent damage to
the outside of the packaging, please refuse as damaged to the delivery person
and contact us the same day. We realize that sometimes products arrive damaged
and the outside of the packaging doesn't show signs of obvious damage. When
that happens please call us within 2 business days of receipt so we can file
our damage claim with the shipper.
If you refuse your order for any reason other then the product being wrong or damaged you will receive credit minus a 20% restocking fee and shipping both ways (to you and back to us).
Our friendly, knowledgeable customer service team is standing by to assist you
with your return. Call us today at 800-720-2082.
USA Office Machines
Charlotte, NC 28210